caribbeanclosers.com

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Website Terms of Service

These terms cover your use of our website, strategy calls, outreach and the Closers Network. Client work is governed by your signed Agreement.

Last updated: 12 November 2026

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1. About these terms

1.1 These Website Terms of Service (“Terms”) govern your use of caribbeanclosers.com and any page, form, booking tool, webinar registration or resource linked from it (the “Website”).

1.2 The Website is operated by Caribbean Closers, a division of Pineapple Connect LLC (“we”, “us”, “our”). Our headquarters are in Westmoreland, Jamaica. You can reach us at hello@caribbeanclosers.com.

1.3 By using the Website, you accept these Terms. If you don’t accept them, please don’t use the Website.

1.4 These Terms work alongside our Privacy Policy, which includes our cookie notice. If you become a client, your use of our services is governed by your signed Agreement and the client terms included with your Proposal. If you apply to join our sales team, our Closers Network Terms also apply.

1.5 If documents conflict, this order applies, with the first taking priority:

  1. Your signed Agreement or order form
  2. Your accepted Proposal, including the client terms it contains
  3. These Terms

2. Definitions

In these Terms:

  • Agreement means a written contract signed by you and us for the provision of Services, including any order form or statement of work.
  • Client means a business that has signed an Agreement with us.
  • Proposal means a written proposal we send you describing recommended Services, scope and fees.
  • Services means our sales services (Lead Generation, Appointment Setting, Full-Cycle Sales and Sales Closers) and any add-ons, such as Content, Ads, Sales Enablement and CRM implementation.
  • Reps means the sales development representatives (SDRs), closers and other sales professionals we select, train and manage to deliver the Services.
  • Closers Network means our programme for people who want to work with us as Reps, including related webinars, mock calls and applications.
  • Content means all text, graphics, logos, images, video, audio, tools, templates and other material on the Website.
  • You means the person using the Website and, where you use it on behalf of a business, that business.

3. Eligibility and business use

3.1 Our Services are for businesses only. We do not sell to consumers.

3.2 You must be at least 18 years old to use the Website, book a call, register for a webinar or apply to the Closers Network.

3.3 If you use the Website on behalf of a business, you confirm that you have authority to accept these Terms for that business.

4. Using our website

4.1 You may use the Website for lawful business purposes only.

4.2 You must not:

  • copy, scrape, harvest or extract Content or contact details from the Website by automated means;
  • submit false, misleading or someone else’s information in any form, booking or application;
  • upload or send viruses, malware or any code designed to disrupt the Website;
  • try to gain unauthorised access to the Website, its servers or any connected system;
  • use the Website to send spam or unsolicited messages;
  • use the Website to approach our Reps or contractors to work for you directly, outside an Agreement with us;
  • copy our service descriptions, processes or page copy for use on another website; or
  • use the Website in any way that breaks the law or these Terms.

5. Information on our website

5.1 Information on the Website, including service descriptions, timelines and examples, is general information. It is not an offer that you can accept to form a contract.

5.2 Prices are not published, except our one-time setup fee, which starts at US$850. Your final fees are set out in your Proposal and Agreement.

5.3 Timelines on the Website, such as onboarding, domain warm-up and offer training periods, are typical estimates. Actual timelines depend on your business, systems and how quickly you provide what we need.

5.4 We work to keep the Website accurate and up to date, but we don’t promise that it is complete, current or free of errors. We may change the Website, our Services or our prices at any time without notice. Changes do not affect a signed Agreement.

5.5 We may use software tools, including artificial intelligence tools, to help prepare Content. A member of our team reviews Content before we publish it.

6. Our services

6.1 We provide outsourced sales services to businesses: Lead Generation, Appointment Setting, Full-Cycle Sales and Sales Closers, with optional add-ons. We are not a staffing or recruitment agency, a call center or a commission-only sales service.

6.2 We provide Services only under a signed Agreement. Your Agreement sets out your scope, fees, minimum term, notice period, renewal and exit terms.

6.3 In summary, and subject to your Agreement:

  • every engagement has a one-time setup fee and a flat monthly agency fee, payable whether or not deals close;
  • closers earn commission on closed deals, and SDRs are paid per appointment as standard;
  • all payments run through us, and you do not pay Reps directly;
  • engagements with an SDR or closer have a minimum term of 12 months, and outreach-only engagements have a minimum term of 3 months; and
  • we do not offer month-to-month arrangements.

6.4 Reps are selected, trained and managed by us. They are not your employees, and you may not engage them directly except as your Agreement allows.

6.5 No guaranteed results. We do not guarantee any number of leads, replies, meetings, sales, revenue or close rates. Results depend on many factors outside our control, including your offer, market, pricing and sales process.

6.6 We may decline any enquiry or engagement, including where we don’t believe we can help or where the work would be unlawful.

7. Strategy calls and enquiries

7.1 You can book a 30-minute strategy call with a Caribbean Closers sales strategist through our online booking tool. The call is by video, at no cost, and with no obligation to buy.

7.2 Please give us at least 24 hours’ notice if you need to cancel or reschedule. If you miss a call without notice, we may ask you to rebook at a later date.

7.3 If your business is a fit, we will send a written Proposal, usually within 2 business days. A Proposal is not binding until you and we sign an Agreement.

7.4 We may take notes during the call. We will tell you before recording any call, and you may ask us not to record it. Notes and recordings are handled under our Privacy Policy.

7.5 Anything you share about your business before signing an Agreement is treated as confidential and used only to assess fit and prepare a Proposal.

8. Communications

8.1 When you submit a form, book a call, register for a webinar or contact us, you agree that we may reply and follow up by email, phone, text or WhatsApp about your enquiry.

8.2 You can ask us to stop marketing messages at any time by using the unsubscribe link in an email, replying “STOP” to a text or WhatsApp message, or emailing hello@caribbeanclosers.com.

8.3 Communications we send electronically, including notices, proposals and agreements, satisfy any legal requirement for written communication. Electronic signatures are binding.

9. If we contacted you

9.1 We contact businesses by email, LinkedIn and phone, both to offer our own Services and on behalf of our Clients. We contact people in their business capacity only.

9.2 We use verified business contact data from lawful sources. We do not buy or scrape contact lists.

9.3 Every outreach message identifies who is contacting you. When we contact you for a Client, our message names that Client, and the Client’s own privacy notice also applies.

9.4 If you don’t want to hear from us, reply to any message asking us to stop, use the unsubscribe link, or email hello@caribbeanclosers.com with “Opt out” in the subject line. We will add you to our suppression list and stop contacting you, for ourselves and for our Clients, as soon as practicable.

9.5 Our Privacy Policy explains where we got your details, how we use them, and your rights, including how to ask what data we hold about you.

10. Closers Network, webinars and mock calls

10.1 The Closers Network, recruitment webinars, replays and mock calls are open to adults aged 18 and over.

10.2 Taking part in a webinar or mock call, or submitting an application, does not create an employment, contractor or agency relationship with us. Any engagement is made only by a separate written contract.

10.3 We do not guarantee that any applicant will be selected, offered work or offered a specific role, client or volume of work.

10.4 Any earnings figures we share are illustrative only. They are not a promise or prediction of what you will earn. Pay depends on the role, the engagement and your performance.

10.5 Webinars and mock calls may be recorded. We will tell you before recording starts. Recordings are used to assess applications, train our team and improve our programmes, as explained in our Privacy Policy.

10.6 We do not charge any fee to apply to or join the Closers Network. If anyone asks you for money in our name, please report it to hello@caribbeanclosers.com.

10.7 Our Closers Network Terms set out the full terms that apply to applicants and Reps.

11. Blog, resources and tools

11.1 Our blog posts, guides, templates, webinars and any assessment or calculator tools are for general information only. They are not legal, financial, tax or other professional advice.

11.2 Results from any tool on the Website are indicative only. Get professional advice before making decisions that depend on them.

11.3 You may share links to our articles. You may not republish our Content in full without our written permission.

12. Reviews, testimonials and directory listings

12.1 Testimonials and reviews on the Website reflect the experience of the people who gave them. They do not guarantee that you will get the same results.

12.2 We publish Client names, logos, testimonials and case studies only with the Client’s written permission.

12.3 We may appear in third-party directories and review platforms. If we ever offer an incentive for a review, we will say so. Reviews on those platforms are governed by the platforms’ own terms.

13. Intellectual property

13.1 We or our licensors own all intellectual property in the Website and its Content, including the Caribbean Closers name and logo, our page copy, processes, templates and training material.

13.2 We give you a limited, non-exclusive, revocable licence to view and use the Website for your own business purposes. You may not copy, adapt, sell or distribute any Content, or use our name or logo, without our written permission.

13.3 Third-party names and trademarks on the Website, such as those of CRM providers, belong to their owners. Their appearance does not mean they endorse us.

13.4 If you believe Content on the Website infringes your rights, email hello@caribbeanclosers.com with details of the material and your claim. We will review it and remove the material where appropriate.

14. Your submissions

14.1 When you send us information through the Website, including forms, bookings, applications, recordings, comments and feedback, you confirm that it is accurate and that you have the right to share it.

14.2 You give us a non-exclusive, royalty-free licence to use what you submit to respond to you, assess fit, prepare Proposals, process applications and improve our Services. Personal data in your submissions is handled under our Privacy Policy.

14.3 If you send us ideas or feedback about our Services, we may use them freely, without owing you anything.

14.4 Do not send us confidential information through the Website beyond what we need to respond to your enquiry.

15. Third-party sites and tools

15.1 The Website links to and uses third-party services, such as our online booking tool, video call platform, WhatsApp, LinkedIn, payment providers and directory or review sites.

15.2 Those services are operated by others under their own terms and privacy policies. We are not responsible for their content, availability or how they use your data.

15.3 A link to a third-party site does not mean we endorse it.

16. Privacy and cookies

16.1 Our Privacy Policy explains how we collect, use, share and protect personal data, including data of website visitors, the business contacts we reach out to, Clients and applicants. It also explains your rights and how to exercise them.

16.2 We handle personal data in line with applicable data protection laws, including the Jamaica Data Protection Act, 2020, and, where they apply, the UK GDPR, the EU GDPR and the privacy laws of the United States and Canada.

16.3 Our sales Reps work across the Caribbean and Latin America, so personal data may be accessed from outside the country where it was collected. Our Privacy Policy explains how we protect it when this happens.

16.4 The Website uses cookies and similar technologies. The cookies section of our Privacy Policy explains which ones and how to manage them.

17. Disclaimers

17.1 The Website and its Content are provided “as is” and “as available”. To the extent the law allows, we exclude all warranties, conditions and representations about the Website, whether express or implied, including fitness for a particular purpose and non-infringement.

17.2 We do not promise that the Website will be available without interruption, secure, or free of errors, viruses or other harmful components. You are responsible for protecting your own devices and systems.

18. Limitation of liability

18.1 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for fraud, or for death or personal injury caused by negligence.

18.2 Subject to clause 18.1, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, opportunity, goodwill or data, arising from your use of, or inability to use, the Website or its Content.

18.3 Subject to clause 18.1, our total liability to you for anything arising from your use of the Website is limited to US$100.

18.4 This section covers use of the Website only. Our liability for Services is set out in your Agreement.

19. Indemnity

You agree to cover us for any claims, losses, costs and reasonable legal fees we incur because you:

  • broke these Terms;
  • submitted unlawful, false or infringing information through the Website; or
  • misused the Website or its Content.

20. Events beyond our control

We are not responsible for any delay or failure caused by events beyond our reasonable control. These include hurricanes, storms, earthquakes and other natural disasters, power or internet outages, failures of hosting, software or communication platforms, cyberattacks, pandemics, government action and civil unrest.

21. Suspension and termination of access

We may suspend or end your access to the Website, or any part of it, without notice if we reasonably believe you have broken these Terms or the law. Sections 13, 14, 17, 18, 19, 23 and 24 continue to apply after your access ends.

22. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. Changes apply from the date we publish them. If you keep using the Website after a change, you accept the updated Terms. Changes do not alter a signed Agreement.

23. Governing law and disputes

23.1 These Terms, and any dispute arising from them or your use of the Website, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

23.2 If a dispute arises, please contact us first at hello@caribbeanclosers.com. We will both try in good faith to resolve it within 30 days.

23.3 If we cannot resolve it in that time, either of us may refer the dispute to mediation, held by video call, before starting court proceedings.

23.4 Subject to clause 23.3, the state and federal courts located in Wyoming have exclusive jurisdiction. We may still seek urgent relief, such as an injunction to protect our intellectual property, in any court with jurisdiction.

24. General

24.1 Entire agreement. These Terms, with the documents listed in clause 1.4, are the whole agreement between you and us about your use of the Website.

24.2 Severability. If a court finds any part of these Terms invalid, the rest stays in force.

24.3 No waiver. If we don’t enforce a right straight away, we can still enforce it later.

24.4 Assignment. You may not transfer your rights under these Terms. We may transfer ours, including to another company in our group or to a buyer of our business.

24.5 No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

24.6 Third-party rights. No one other than you and us has any right to enforce these Terms.

24.7 Language. These Terms are written in English. If we provide a translation, the English version prevails.

25. Contact us

For questions about these Terms, to opt out of our outreach, or to report a concern:

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